Accessibility

RMA does not own or operate any parking facilities. However, nearby accessible parking options are available at 3482 Mission Inn Avenue, Riverside, CA 92501. Additional public parking spots are located along the front and sides of the venue. While these parking areas are paved, guests may need to cross streets to reach the venue. Please follow the signage to accessible parking spots and check the lot for any payment requirements. Accessible parking is subject to availability, and we recommend arriving early to secure a spot.

RMA provides accessible entrances for all guests. If you have a ticket for our VIP Club, you can enter the elevator located near the Box Office window/Veranda stairs which can take you to the Music Hall level, or the ground level for VIP Club access. Our guest services team will be happy to assist with your entry to the VIP area.

Assistive Listening Devices (ALDs) are available at RMA. Upon arrival, please visit the box office team to obtain an ALD. You will need to exchange an ID, which will be securely held at the box office. Please contact us prior to your visit to confirm the availability of ALDs.

RMA takes pride in offering a variety of food options for guests with special dietary needs. If you have specific dietary concerns, please ask to speak with a member of our Food & Beverage team. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that all requests will be met.

If you need to bring prescribed medication to the event, it must be in its original container, clearly labeled with your name, which should match a valid photo ID. If your medication is not in a labeled container, we may request additional documentation to verify its necessity upon entry. Please bring only what is needed for the duration of the event, as we cannot store medications. Over-the-counter medications must also be in their original packaging.

Please note that RMA does not offer storage for mobility devices such as wheelchairs, walkers, or canes. If you need access to your device during the event, please contact a member of the guest services team. There is limited electrical connectivity available at the venue. If you need more information, please reach out to us before your visit.

Fully accessible restrooms are located on the lobby (bottom) level of RMA. For your convenience, an elevator is available to take you to this level. If you need assistance with restroom access, please don’t hesitate to ask our guest services staff.

At RMA, we support guests who require service animals as defined by the ADA (Americans with Disabilities Act). Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

RMA offers sign language interpretation upon request. Requests must be submitted at least two weeks prior to the event date. To request interpretation services, please email RiversideLive@LiveNation.com with the number of guests needing interpretation and your ticket type. Requests are subject to interpreter availability.

Accessible tickets can be purchased online via www.livenation.com. You do not need to call the Box Office to place an order, as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. While we offer accessible seating in every price range, please be advised that these tickets may sell out. If you are unable to secure an accessible seat online, please purchase a General Admission ticket, and we will do our best to accommodate you on the day of the event. Accessible seating is assigned on a first-come, first-served basis once the box office opens on event day. Our accessible section is located on the main floor, stage right. Please note that there is no balcony access for accessible seating.