FAQ

Re-entry is prohibited. Once you exit the building, re-entry will not be permitted.

Unless otherwise stated on our website, events at Riverside Municipal Auditorium are ages 3 and up. Any age restrictions will be listed on our website under “EVENT DETAILS” for each show on our calendar. Exceptions made for family and children’s shows. All guests (regardless of age) must present a valid ticket.

Items ALLOWED to be brought in to the venue: 
Bags no larger than 12" x 6" x 12"
Cameras – nonprofessional only, no detachable or external zoom lenses 
Signs 8.5" x 11" or smaller only
Vape pens/E-cigarettes (NO refill juice/extra tanks)

Items NOT allowed to be brought into the venue include but are not limited to: 
Weapons of any kind (including pepper spray)
Alcohol
Illegal drugs/substances
Glass containers
Selfie Sticks
Tripods
No cuts, club colors, patches, and flags
Drinks of any kind
Cans and aluminum water containers
Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks or anything larger than 12"x6"x12"
Laser pointers
Animals (except service animals)
Blankets
Lighters/Matches
Aerosol cans
Strollers/Skateboards/Bicycles
Large metal key chains
Wallets with chains or chain accessories
Spikes/Chains/Cuts
Open containers of any kind
Unsealed cigarettes
*Riverside Municipal Auditorium reserves the right to adjust policies at its sole discretion or the discretion of artists without any prior notice.

Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Parking is available at several garages throughout our downtown area. Additionally, the City of Riverside now offers a valet service option for your convenience. Click HERE for more information.

Our box office is open on all show days starting two (2) hours prior to the scheduled door time. To purchase tickets online, please visit HERE. If you're looking to obtain a refund for a show that was either canceled or rescheduled, visit www.livenation.com/refund for more information. 

Our bars accept Visa, MasterCard, Discover, & American Express. The Box Office also accepts ApplePay. We are a cashless venue, and do not have an ATM on the premises.

Visit our lost and found website here to locate your item.

Our Box Office can be reached by calling 951-779-9800 or by email riversidelive@livenation.com.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at riversidelive@livenation.com or 951.779.9800

If a purchase you made during your visit to Riverside Municipal Auditorium, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at riversidelive@livenation.com or 951.779.9800. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue.If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.